Support

You may reach the Legal Files Help Desk by calling (217) 726-6400 or emailing Support@LegalFiles.com.

Legal Files provides three levels of support for problems or questions to our legal case software: telephone and email user support for every-day “how-to” questions, telephone and email technical-support for “talk-through” system maintenance and on-site, technical support for “walk-through” system administration.

We provide on-site technical support generally within one day for any Legal Files related problem that cannot be resolved over the phone and that interrupts your business operations.

We want Legal Files to help you do your job better. Your yearly maintenance and support agreement includes unlimited Legal Files software support from the Help Desk. The Help Desk is open during regular business hours. After-hours support is available by appointment. The Help Desk may be contacted by telephone at (217) 726-6400 or via email at Support@LegalFiles.com.

Legal Files Software, Inc. is constantly adding new functionality and enhancements to the program to provide the latest in technological advances and fulfill requests from customers. Customers receive these regular software upgrades without additional charge as part of a yearly maintenance and support agreement.