Legal Case Management Software, Matter, Workflow Management, Legalfiles

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Legal Files provides three levels of support for problems or questions relating to our legal case software: telephone and e-mail user support for every-day "how-to" questions, telephone and e-mail technical-support for "talk-through" system maintenance and on-site, technical support for "walk-through" system administration.

We provide on-site technical support generally within one day for any Legal Files related problem that can not be resolved over the phone and that interrupts your business operations.

We want Legal Files to help you do your job better. Your yearly maintenance and support agreement includes unlimited Legal Files software support from the Help Desk. The Help Desk is open during regular business hours. After hours support is available by appointment.

You may reach our Help Desk staff at 217/726-6400 or via e-mail at Support@LegalFiles.com.

The Help Desk is closed on the following holidays in 2011:

Monday, Jan. 1, 2011	New Year's Day (observed)
Monday, May 30	Memorial Day
Monday, July 4	Independence Day
Monday, Sept. 5	Labor Day
Thursday, Nov. 24, and Friday, Nov. 25	Thanksgiving (observed)
Friday afternoon, Dec. 23, and Monday, Dec. 26	Christmas Eve and Christmas Day (observed)

The Help Desk is closed on the following holidays in 2012:

Monday, Jan. 2, 2012	New Year's Day (observed)
Monday, May 28	Memorial Day
Wednesday, July 4	Independence Day
Monday, Sept. 3	Labor Day
Thursday, Nov. 22, and Friday, Nov. 23	Thanksgiving (observed)
Monday afternoon, Dec. 24, and Tuesday, Dec. 25	Christmas Eve and Christmas Day

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Legal Files legal case management software