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Legal Files provides three levels of support for problems or questions relating to our legal case software: telephone and e-mail user support for every-day "how-to" questions, telephone and e-mail technical-support for "talk-through" system maintenance and on-site, technical support for "walk-through" system administration.
We provide on-site technical support generally within one day for any Legal Files related problem that can not be resolved over the phone and that interrupts your business operations.
We want Legal Files to help you do your job better. Your yearly maintenance and support agreement includes unlimited Legal Files software support from the Help Desk. The Help Desk is open during regular business hours. After hours support is available by appointment.
You may reach our Help Desk staff at 217/726-6400 or via e-mail at Support@LegalFiles.com.
The Help Desk is closed on the following holidays in 2008:
| Tuesday, Jan. 1, 2008 |
New Year's Day |
| Monday, May 26 |
Memorial Day |
| Friday, July 4 |
Independence Day |
| Monday, Sept. 1 |
Labor Day |
Thursday, Nov. 27, and
Friday, Nov. 28 |
Thanksgiving |
Wednesday afternoon, Dec. 24,
and Thursday, Dec. 25 |
Christmas |
| Wednesday afternoon, Dec. 31, and Thursday, Jan. 1, 2009. |
New Year |
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