How can you find credible legal software reviews?
What do most of us do before we purchase something? Read reviews of the product. They help reassure us that we are going to make the right purchase. However, the review is only as good as its credibility. After all, as we know, there are a lot of opinions out there, and we should not give them all the same weight.
When making a big purchase like legal software, you want to make sure you’re reading truthful and helpful reviews. You don’t want to rely on a review from someone who never used the product. Or, go to a review website that doesn’t have a good reputation or is a “pay-for-placement” site. The team at Legal Files Software has some advice to help you find the most credible legal software reviews.
Finding credible legal software reviews – Consider the source
Purchasing legal software is a big investment. It’s hardly the same as buying a pair of shoes online. As a result, you want to do your due diligence and make sure you’re reading reliable reviews for each program. The best way to do this is to consider the source, including the author of the review and the host website.
Here are five questions you should ask to determine the quality of a legal software review.
- Do reviewers list their name and organization? If so, is the organization like yours?
- Is the review thoughtful and well-written?
- How old is the review?
- Did the reviewer use the case managment software? If so, for what purpose did he or she use it?
- What is the purpose of the website hosting the review?
- Why is the website hosting the review?
- Is the website paying for reviews?
- Do companies pay to be reviewed or listed?
- Are the same reviews showing up on different websites?
Even if a review seems trustworthy after answering these questions, you should still ask yourself whether the software is a good fit for your team. The popularity of legal software means nothing if it won’t help you manage what matters to you.
Don’t forget about customer references
As you research legal software reviews online, don’t forget that you can also ask each company for customer references. References are wonderful because you can speak with people who have used the legal software. It allows you to ask specific questions and gain more insight than you might be able to from a simple online review.
Our team has compiled a list of considerations to help you determine which references you should speak with.
- Speak with organizations that are like you (client base, geography, industry and size)
- Tailor your questions to focus on your business and procedures
- Create different types of questions (background, product, implementation and support)
- Gather information and then evaluate it all after you finish talking to everyone
- Only consider facts and examples, not unsupported opinions
- Take your time to evaluate your options, don’t be in a rush. You may think you are saving time, but not doing your due diligence can cost you in both time and money.