What Makes Us Different as a Legal Matter Management Provider

What difference

Learn about the Legal Files Software difference

Not every legal matter management provider is the same. Each company might advertise that it will be able to make your legal department or law office more organized and efficient, but not every provider has the tools, experience and drive to make that happen. And let’s face it, not every company can be the best at helping you manage what matters to you.

The team at Legal Files Software breaks down our company by the numbers so that you can see how we are different from other legal matter management providers—and how that difference can change your legal department or law office for the better.

A proud history and legacy

We are proud of our roots and our team has never strayed far from them. Legal Files Software was incorporated in 1990, which means we have been helping legal professionals manage what matters to them for 28 years.

Founded in Springfield, Illinois, the hometown of Abraham Lincoln, we still call this lovely city home to our headquarters. Although we have grown from a small company into an international developer and provider of case management for law firms and legal matter management software, we are still privately owned. Despite offers, our company has never changed hands or been purchased by a larger entity. We believe that this allows us to better control quality, better serve our clients and provide a more personalized touch.

An international company based in Springfield, Illinois

We have grown into an international company, serving more than 10,000 users in 15 countries and 49 states, but all of our employees are U.S.-based. In fact, most of them are right here in the Midwest.

When you call the toll-free number for Legal Files Software, you’ll get a real person.. This is rare for any company today, but our close-knit team of committed legal matter management professionals makes it possible.

Most companies advertise that they have a help line, but we all know the frustration of being on hold for what seems like an eternity before you’re able to reach a real human. We also know how annoying it can be to be transferred from employee to employee until you find someone who can help you. With our U.S.-based workforce and personalized customer service, we work hard to make sure this never happens when you call Legal Files Software.

A knowledgeable and passionate team of industry experts

When you purchase Legal Files Software, you get more than just a product. In addition to our innovative and flexible legal matter management software, you also receive the collective knowledge and insights of our experienced team members.

Our project managers have an average of 10 years of experience. This is important because they aren’t sales people. They are business consultants. These employees are responsible for helping clients implement our legal matter management software, transition to our system and learn how to best use our software to make their office more efficient and organized.

Why do we believe it’s so important to have experienced team members? We know that legal professionals get more out of legal matter management when they receive hands-on training—

and have someone to turn to when they have questions while using the software. When the person they turn to for training and guidance has a decade or more of experience, they can get more out of their use of Legal Files Software.

A predictable fee for legal matter management software

Many legal matter management software programs have clients pay as they go. This often means that they are paying a fee for each user, each month. While this type of arrangement has a low upfront cost, it often ends up being more expensive for a client in the long-run. Not only that, clients have no idea how much they’re actually going to pay for their legal matter management.

With Legal Files Software, we put everything on the table. Our clients know what they’ll be paying. There are no surprises because we believe in transparency and being fair with people.

A software that grows and changes with technology and a client’s needs

Because Legal Files Software has been around for nearly three decades, our product has been through several different iterations. Specifically, we released our case management system as a DOS based program upon our founding in the early 1990s.  It then we developed a Windows based client/server application in 1997. A web portal was first released in 2003, and the web application was launched in 2008.

Our team will continue to grow and change with the times. We know that the world we live and work in is constantly evolving, and legal matter management software is only helpful if it can keep up with the demands of technology and our clients. You can count on us to provide a product that can keep up with your needs. Legal Files Software is designed to grow with you.

A loyal customer base of happy product users

From our proud roots, to our experienced team and evolving software, we are all about making our clients’ lives easier, more organized and more efficient. That’s why 80% of our customers have been with Legal Files Software for five years or more. Customer satisfaction is always our goal, and we strive to create partnerships with our clients that foster longevity and trust.

Switching software programs every few years doesn’t make sense, so we don’t want to be a product that you use for a year or two before moving onto something else. Our team is proud to have created a product and a company that can meet your needs and exceed your expectations for years to come.